User Dashboard
TicketHarmony Dashboard / Command Center
The Dashboard is the first page most backend users see after logging in. It gives you a quick operational view of ticket activity, active registration periods, upcoming openings, alerts, recent orders, and recent scans.
Organization admins and backend users
Use this page if you manage tickets, door lists, reports, registration periods, or check-in activity inside TicketHarmony.
You need a quick status check
The Dashboard is helpful during active registration windows, event check-in, meal pickup, or any high-volume ticket period.
How to open the Dashboard
- Log in to your TicketHarmony backend account.
- After login, you may be taken directly to the Dashboard.
- If needed, open the TicketHarmony Dashboard from your backend menu.
Top buttons explained
Analytics & Door Lists
Opens the reporting and door list area where you can review ticket orders, view attendee lists, export data, and manage event or pickup check-in information.
Your Landing Page
Opens your public-facing TicketHarmony landing page in a new tab. This is the page families, attendees, or customers use to find available ticket options.
Get Your QR Code
Opens a downloadable QR code for your public landing page. You can print it, place it on flyers, post it at a location, or share it digitally.
Help
Opens the TicketHarmony help site in a new tab.
Dashboard stats explained
Shows the number of ticket orders placed today. The smaller note underneath shows how many orders were placed in the last hour.
Shows the number of tickets issued today. The smaller note underneath shows how many tickets were issued in the last hour.
Shows how many tickets have been scanned today for pickup, admission, or check-in.
Shows how many ticket periods are currently open.
Shows how many ticket periods are scheduled to open within the next seven days.
Shows items that may need review, such as operational warnings or setup items that may require attention.
Main Dashboard sections
Live Periods
Shows ticket periods that are currently open. Each row includes the form name, period name, ending time, tickets sold, tickets scanned, tickets remaining, and the percentage full.
If a live period has waitlist entries, those may also be shown here.
- Doorlist: Opens the door list for that form and period.
- Analytics: Opens the ticket analytics/report view for that form and period.
Opening Soon
Shows periods scheduled to open within the next seven days. This helps you see what is coming up before registration or ticket access goes live.
Each row may show the form name, period name, time until opening, scheduled open time, and available capacity.
- Doorlist: Opens the door list for the upcoming period.
- Settings: Opens the form settings page for that ticket form.
Needs Attention
Shows operational alerts. If no issues are detected, the Dashboard will show that there are no issues right now.
If an alert appears, review the message and use the available Review button when shown.
Recent Orders
Shows the latest ticket orders. This is useful for quickly confirming recent activity without opening a full report.
Each recent order may show the form name, ticket quantity, purchaser name, and order time.
Recent Scans
Shows the latest ticket scan activity. This is useful during live check-in, pickup, or admission.
Each recent scan may show the form name, period name, ticket code, and scan time.
Common issues
I do not see anything under Live Periods
This usually means no ticket periods are currently open. Check the Opening Soon section to see if any periods are scheduled to open later.
I do not see upcoming periods
This usually means no periods are scheduled to open within the next seven days, or the ticket period settings may need to be reviewed.
The Dashboard numbers do not match what I expected
Make sure you are looking at the correct organization and ticket area. For detailed numbers, open Analytics & Door Lists and review the specific form and period.
I need to manage the actual attendee or pickup list
Use the Doorlist button for the specific live or upcoming period.
I need a public link or QR code
Use Your Landing Page to open your public page, or Get Your QR Code to download a QR code for that page.
Good to know
- The Dashboard is designed as a quick operational snapshot, not a replacement for full reports.
- Use Analytics & Door Lists when you need detailed order, ticket, export, or check-in information.
- Live Periods only shows periods that are currently open.
- Opening Soon focuses on periods scheduled within the next seven days.
- Times shown on the Dashboard are intended to help admins monitor activity quickly during active ticket windows.
No questions yet.
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