Analytics & Reporting

Ticket Analytics

Ticket Analytics is the main reporting hub for TicketHarmony ticket activity. Use it to review sales, redemptions, waitlists, problem orders, door lists, POS/gate sales, and reporting tools for both General Ticketing and Reserved Ticketing.

Who this is for

Ticketing admins and event staff

This page is for users who need to monitor ticket activity, review event totals, open door lists, manage exceptions, and check live operational numbers.

Best used when

You need a reporting snapshot

Use Ticket Analytics when you need to quickly understand how many tickets are sold, left, redeemed, voided, waitlisted, or tied to manual/POS activity.

Main idea: Ticket Analytics is a launch point for reporting and operations. Select the correct ticket type, form/event, and period first — then use the KPI cards and Quick Actions to open the detailed tools.

How to open Ticket Analytics

Log in to your TicketHarmony backend account.
Open Ticket Analytics from your dashboard, General Ticketing page, or SchoolMealPass reporting area.
Choose General or Reserved.
Select the form/event and period you want to review.
Use the KPI cards and Quick Actions to open the correct report or operational page.

Start with the top filters

Mode switch

General / Reserved

Use the General and Reserved tabs to switch between standard ticketing reports and reserved seating reports.

General mode uses a ticket form and period. Reserved mode uses a reserved seating event.

General Ticketing

Select Form / Event and Period

In General mode, choose the ticketing form first, then choose the ticket period. The report updates to show activity for that selected form and period.

Reserved Ticketing

Select a reserved event

In Reserved mode, choose a reserved seating event. Once selected, the page displays reserved ticketing KPIs and related quick actions.

Date/report tools

Search Data and Daily Ticket Sales Report

Use Search Data to search submissions, ticket codes, names, emails, or orders. Use Daily Ticket Sales Report for date-range sales reporting across General and Reserved ticketing.

General Ticketing KPI cards

Inventory

Tickets Left

Shows how many tickets remain in the selected ticket period. If quantity enforcement is not used for that period, this may show as N/A.

Sales

Tickets Sold

Shows the number of tickets issued or sold for the selected form and period.

Check-in

Tickets Redeemed

Shows how many tickets have been scanned, processed, or redeemed for the selected period.

Rate

Redemption Rate

Shows the percentage of sold tickets that have been redeemed.

Exceptions

Overrides

Shows ticket activity that appears outside the normal expected form/period redemption path.

Voids

Tickets Voided

Shows tickets that have been voided for the selected form and period.

Demand

Waitlist

Shows how many waitlist entries are associated with the selected ticket setup.

Revenue

Total Sales

Shows total sales for the selected reporting view, including applicable ticket sales and manual/POS totals when included.

Reserved Ticketing KPI cards

Reserved seats

Reserved Sold

Shows the number of reserved tickets/seats sold for the selected reserved event.

Check-in

Reserved Redeemed

Shows how many reserved tickets have been redeemed or scanned.

Rate

Redemption Rate

Shows the percentage of reserved tickets that have been redeemed.

Orders

Reserved Orders

Shows the number of reserved ticket orders connected to the selected reserved event.

Comps

Complimentary Qty

Shows the number of complimentary reserved tickets associated with the selected event.

Revenue

Total Sales

Shows total reserved ticket sales, including eligible reserved ticket revenue and manual/POS gate sale totals.

Quick Actions explained

Important: Quick Actions only appear after you select enough information. In General mode, select a form and period. In Reserved mode, select a reserved event.

Setup helper

Field Group Mapping

Opens the field mapping/grouping tool for the selected form. Use this when door lists or grouped child/person fields need to be organized for reporting.

Subpage article: Field Group Mapping

Attendance / pickup

Door List

Opens the door list for the selected form and period. Use this to view attendees, ticket holders, pickup lists, check-in status, exports, and reminder tools.

Subpage article: Door Lists

Overflow

Wait List

Opens the waitlist for the selected form and period. Use this when registration is full and users have been captured for possible follow-up.

Subpage article: Waitlists

Manual order

Manual Entry

Opens the manual submission flow for the selected form and period. Use this when staff need to enter a ticket order manually from the backend.

Subpage article: Manual Entry

Discounts / comps

Discounts & Comp Tickets

Opens discount and complimentary ticket tools tied to the selected form and period. Use this for promo-code style setup or comp ticket workflows.

Subpage article: Discounts & Comp Tickets

POS / gate

Add Cash Sale

Opens a modal for recording an outside cash/gate sale. You can enter the amount, ticket quantity, optional cash box, and an optional note.

Subpage article: POS / Gate Sales

Troubleshooting

Problem Orders

Opens a troubleshooting report for orders that may need review, such as orders with missing stubs, mismatched ticket data, or other exception-style issues.

Subpage article: Problem Orders

Summary

Reports

Opens a printable or downloadable summary-style report for the selected form. This is useful when you need an all-periods overview or a shareable summary.

Subpage article: Audit / Summary Reports

POS / Gate Sales section

Manual sale log

POS / Gate Sales

Shows manual cash or gate sale entries connected to the selected form and period. This helps you reconcile non-online sales with ticket totals.

Cash boxes

Cash Boxes

Opens cash box setup for the selected form and period. Use this when multiple staff members, stations, or registers need separate tracking.

Cash sale modal

Add Cash Sale

When available, this lets you enter a manual sale amount and ticket quantity. The option can deduct the quantity from available tickets in the selected period.

Filters

Cash box filter

If cash boxes exist, you can filter the POS/Gate Sales table by one or more cash boxes.

Search and reporting tools

Search Data

Use Search Data when you need to find a person, email, ticket code, submission, or order across ticketing records.

Subpage article: Search Data

Sales report

Daily Ticket Sales Report

Use the Daily Ticket Sales Report when you need date-range ticket sales reporting across General and Reserved ticketing, with export-style reporting.

Subpage article: Daily Ticket Sales Report

Which tool should I use?

Need people/list

Use Door List

Best for attendance, pickup lists, check-in, exports, and order reminder workflows.

Something looks wrong

Use Problem Orders

Best for troubleshooting missing tickets, order issues, or exception-style ticket problems.

Need totals

Use KPI cards or Reports

Best for quick sales/redemption totals or printable/downloadable summary reports.

Common issues

I do not see Quick Actions

Quick Actions appear only after the needed filters are selected. In General mode, choose a form and period. In Reserved mode, choose a reserved event.

I selected a form but do not see period data

Make sure a ticket period is selected. The period dropdown controls which event window or ticket period the analytics page is showing.

Tickets Left shows N/A

This can happen when the selected period does not enforce quantity limits. In that case, TicketHarmony may show N/A instead of a remaining inventory number.

I need to check people in or view pickup details

Use Door List. Ticket Analytics shows totals, while Door List is the operational list for attendees, pickup, check-in, and exports.

I need to find one person or order

Use Search Data. It is better for searching names, emails, ticket codes, submissions, or order references.

I need to record an in-person sale

Use Add Cash Sale if it appears for the selected form and period. If cash boxes are being used, choose the correct cash box before saving.

Good to know

Ticket Analytics supports both General Ticketing and Reserved Ticketing reporting.
General mode requires a form and period for the most useful results.
Reserved mode requires a selected reserved event to show reserved KPIs.
Quick Actions are context-sensitive and only appear when the selected report has enough information.
Use Door List for operational attendee or pickup work.
Use Problem Orders for troubleshooting ticket/order issues.
Use Search Data when you need to find a specific person, ticket, email, submission, or order.
Use Daily Ticket Sales Report for date-range sales reporting.
POS/Gate Sales help track manual cash or outside sales separate from online orders.

No questions yet.