SchoolMealPass

SchoolMealPass™ Operations Hub

The SchoolMealPass Operations Hub is the main starting point for meal ticketing, meal service, forms, roster management, and reporting tools.

Who this is for

SchoolMealPass backend users

This page is for district admins, school managers, nutrition staff, and other backend users who need to move between SchoolMealPass tools.

Best used when

You need the right tool quickly

Use the Operations Hub when you are not sure whether you need meal ticketing, meal service, forms, roster tools, or reports.

Main idea: The Operations Hub is a launch page. It does not replace the individual tools — it helps you quickly jump to the correct SchoolMealPass area.

How to open the Operations Hub

Log in to your TicketHarmony backend account.
Open the SchoolMealPass area from your backend menu.
Select the tool you need from the Operations Hub cards.

Main menu options

Registration

Meal Ticketing

Use Meal Ticketing to create and manage meal registration forms, meal pickup ticketing, and seasonal feeding sign-ups.

This is the area to use when families or participants need to register for meal pickup tickets.

Daily service

Meal Service

Use Meal Service to open the daily meal tracking area. The system sends users to the correct view based on their assigned role.

District users go to the district dashboard.
School managers go to their assigned school.
Teachers go to their assigned classroom.

Forms

Forms & Workflows

Use Forms & Workflows to create and manage forms that power automations, general registrations, sponsorships, donations, and other workflows.

This section is broader than SchoolMealPass and may include standard TicketHarmony forms as well.

Rosters

Rosters / Data Import

Use Rosters / Data Import to manage roster sources, import staged roster files, review schools and classrooms, and manage roster-related setup.

This area is especially important when SchoolMealPass uses CSV roster data for schools, classrooms, and students.

Reporting and oversight

Analytics

Analytics, Reporting, & Oversight

Use Analytics, Reporting, & Oversight when you need a quick pulse on activity, totals, trends, or module performance.

This is the best place to start when you need to review ticket activity, reporting details, or higher-level operational numbers.

Which option should I choose?

Families registering

Choose Meal Ticketing

Use this when setting up or managing meal pickup registrations and public sign-up forms.

Daily meal counts

Choose Meal Service

Use this when schools or classrooms are tracking meal service activity for a specific day.

Students and classrooms

Choose Rosters / Data Import

Use this when managing schools, classrooms, student roster data, or CSV import files.

Common issues

I clicked Meal Service and it did not go where I expected

Meal Service routes users based on their assigned role. District users go to the district dashboard, school managers go to their assigned school, and teachers go to their assigned classroom.

I clicked Meal Service and was sent to setup/admin

This usually means Meal Service setup is not complete yet. Finish the required roster and Meal Service setup before opening the normal Meal Service dashboard.

I need to create a meal pickup registration form

Start with Meal Ticketing. That area is for meal registration forms, meal pickup ticketing, and seasonal feeding sign-ups.

I need to import or review students, schools, or classrooms

Start with Rosters / Data Import. That area is for roster sources, staged imports, schools, classrooms, and roster review.

I need reports or totals

Start with Analytics, Reporting, & Oversight to review activity, totals, trends, and performance.

Good to know

The Operations Hub is a starting point, not a data-entry page.
What you see or where you go may depend on your backend user role.
Meal Ticketing is for meal registration and pickup ticket forms.
Meal Service is for daily meal service tracking by district, school, or classroom.
Rosters / Data Import supports the student, school, and classroom data used by SchoolMealPass.
Analytics, Reporting, & Oversight is the best place to start when you need totals or activity reports.

No questions yet.