Polls

Polls & Surveys

Polls & Surveys Page

The Polls & Surveys page is the main management list for survey-style forms. Use it to open polls, review response activity, manage survey settings, publish survey links, view submissions, run poll reports, copy surveys, and organize survey forms into folders.

Who this is for

Survey admins and backend users

This page is for users who create, edit, publish, review, or report on polls and survey forms inside TicketHarmony.

Best used when

You need feedback or survey results

Use this page when collecting responses, reviewing survey participation, checking the latest response activity, or opening poll and survey reports.

Main idea: Each row is a poll or survey form. Click the survey name to open the public-facing version, or use the Actions dropdown to manage settings, responses, reports, publishing, and copying.

How to open Polls & Surveys

  1. Log in to your TicketHarmony backend account.
  2. Open the Polls & Surveys area from your backend menu.
  3. Find the poll or survey you want to view, edit, publish, report on, or organize.
  4. Use the survey name, response columns, filters, folders, bulk actions, or Actions dropdown depending on what you need to do.

What you can do from this page

View

Open a poll or survey

Click the survey name in the Click to View column to open the public-facing survey in a new tab.

Opens: /app/form?id=FORM_ID
Measure

Check response activity

Use the Responses and Last Response columns to quickly see how active each survey is.

Manage

Use the Actions dropdown

Use the Actions dropdown to update the survey, change settings, manage rules, publish and share links, review submissions, open reports, or delete the survey.

Creating polls and surveys

New survey

Create from a template

If templates are available, you can start from a prebuilt poll or survey template instead of building from scratch.

Template library

More Templates

Opens the template library. Use this when you want to browse additional poll, survey, or form templates.

Route: /templates

Grid columns explained

Column

Click to View

Shows the survey name. Click it to open the user-facing poll or survey in a new tab.

Column

Responses

Shows how many responses have been submitted for that poll or survey.

Column

Last Response

Shows how recently the latest response was submitted. This helps you quickly identify active or recently used surveys.

Column

Status

Shows whether the poll or survey is active or inactive. Active surveys are available for use; inactive surveys are turned off or unavailable.

Column

Sharing

Shows who can access the survey. Icons may indicate private access, shared access, everyone access, or a survey that has been shared with you.

Column

Updated by

Shows the user who last edited the survey.

Column

Updated

Shows when the survey was last updated. You can use this column to find recently edited surveys.

Actions dropdown explained

Important: The Actions dropdown changes based on your permissions and the form type. For polls and surveys, the most important reporting option is usually Poll / Survey Report.
Design

Update

Opens the survey editor. Use this when you need to change questions, answer choices, wording, layout, or survey structure.

Route: /form/update?id=FORM_ID
Configuration

Settings

Opens the survey settings page. Use this to adjust survey behavior, confirmations, access settings, and other configuration options.

Route: /form/settings?id=FORM_ID
Logic

Conditional Rules

Opens the rule builder. Use this when survey behavior should change based on a respondent’s answers, such as showing or hiding questions.

Route: /form/rules?id=FORM_ID
Copy

Copy

Opens the copy modal for that poll or survey. Use this when you want to duplicate a survey and reuse the same structure.

Opens: Copy modal
Public access

Publish & Share

Opens publishing and sharing tools. Use this when you need the public survey link, embed options, QR code options, or sharing settings.

Route: /form/share?id=FORM_ID
Responses

Submissions

Opens submitted responses for the selected poll or survey. Use this when you need to review individual survey entries.

Route: /form/submissions?id=FORM_ID
Survey results

Poll / Survey Report

Opens the poll/survey report. Use this when you need summarized survey results, response charts, or report-style feedback review.

Route: /form/poll-report?id=FORM_ID
Analytics

Form Analytics

Opens analytics for the form and its submissions. Use this when you need form-level performance or response activity information.

Route: /form/analytics?id=FORM_ID
Extensions

Add-Ons

Opens add-on settings when available. Use this if the survey has connected features or extra configuration options.

Route: /form/addons?id=FORM_ID
Reset

Reset Stats

Deletes stats for the selected survey after confirmation. This does not replace reviewing or exporting results before clearing statistics.

Route: /form/reset-stats?id=FORM_ID
Danger zone

Delete

Deletes the survey after confirmation. Deleting a survey also removes related stats, submissions, conditional rules, and report data, so use this carefully.

Route: /form/delete?id=FORM_ID

Copying a poll or survey

When you choose Copy, a modal opens so you can name the copied survey and choose what to include.

  • Form Settings: Copies the main survey setup.
  • Confirmation Settings: Copies the confirmation behavior.
  • Notification Settings: Copies notification setup.
  • UI Settings: Copies display and interface settings.
  • Conditional Rules: Copies survey logic and rules.
  • Report: Copies report configuration.
  • Add-On Settings: Copies add-on configuration when available.

Bulk actions explained

Status

Set Active or Inactive

Select one or more surveys, then use the bulk status action to activate or deactivate them.

Folders

Move To

Select one or more surveys, then move them into a folder or back to Uncategorized.

Delete

Delete selected forms

Deletes selected surveys after confirmation. This removes related stats, submissions, rules, and reports, so use this carefully.

Organization

Folders

Folders help organize long survey lists. Use folders to group surveys by school, department, season, campaign, program, or audience.

Which action should I choose?

Change questions

Use Update

Choose this when you need to edit survey questions, answer choices, wording, or layout.

Review individual responses

Use Submissions

Choose this when you need to review individual submitted responses.

Review summarized results

Use Poll / Survey Report

Choose this when you need report-style survey results instead of individual entries.

Common issues

I do not see a specific action in the dropdown

Actions are permission-based and form-type-based. If an option is missing, your account may not have access or the survey may not support that action.

I clicked the survey name but it opened the public survey

That is expected. The survey name opens the user-facing version. Use the Actions dropdown when you need to edit or manage the survey.

I need to see who responded

Use Submissions to review individual responses.

I need totals or summarized results

Use Poll / Survey Report for report-style results.

I need the public survey link or QR code

Use Publish & Share. That area contains sharing and publishing tools.

I want to reuse a survey

Use Copy from the Actions dropdown. After copying, review the new survey’s questions, settings, rules, publishing options, and report setup.

Good to know

  • The Polls & Surveys page is focused on survey-style forms.
  • Clicking a survey name opens the public-facing survey in a new tab.
  • The Responses column shows total submitted responses.
  • The Last Response column helps you find recently active surveys.
  • Use Submissions to review individual responses.
  • Use Poll / Survey Report to review summarized survey results.
  • Most admin tools are inside the Actions dropdown.
  • Available actions depend on your user permissions and the survey type.
  • Use folders and bulk actions to organize larger survey lists.
  • Be careful with Delete and Reset Stats because they remove data.

Related articles

  • How to Create a Poll or Survey
  • How to Update a Poll or Survey
  • How to Publish & Share a Survey
  • How to View Survey Submissions
  • How to Use Poll / Survey Reports
  • How to Copy a Survey
  • How to Use Conditional Rules
  • How to Organize Forms with Folders
  • Forms Page Overview

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