Back Office

Back Office

Back Office / Manage Users

The Back Office page is the main place to manage backend user accounts for your organization. Use it to add users, edit account access, export users, manage custom profile fields, clear cache, and review who has backend access.

Who this is for

Organization admins and account owners

This page is for higher-level backend users who manage staff accounts, user permissions, login access, scanner/POS access, finance access, and account-level settings.

Best used when

You need to manage backend access

Use Back Office when adding a staff user, editing account details, resetting a password, changing user type, exporting users, or managing account-level profile fields.

Main idea: Back Office is for backend users and staff accounts. Public-facing customers and members are managed separately under People / Front-End Members.

How to open Back Office

  1. Log in to your TicketHarmony backend account.
  2. Open the Back Office or Manage Users area.
  3. Use the Actions dropdown for account-level tools.
  4. Use the user grid to search, filter, or edit a specific user account.

Actions dropdown explained

Important: The Actions dropdown controls account-level Back Office tools. Some options only appear for users with higher permission levels.
New account

Add Single User / Member

Opens the user creation page. Use this when you need to add a new backend user, staff member, scanner operator, POS operator, or other account connected to your organization.

Route: /?r=user/user/create
Export

Export Users

Opens the user export tool. Use this when you need a downloadable list of backend users or member-style account records.

Route: /fmz/user/admin/export
Profile setup

Custom Profile Fields

Opens the profile form editor for your organization. Use this when you need to change the custom fields collected or stored on user/member profiles.

Opens: User Profile Form Editor
Refresh

Clear Cache

Clears cached account/dashboard data. Use this after making setup changes that should appear immediately but still seem to be showing old information.

Runs: site/dashboard cache invalidation
Account owners

Manage Account

Opens account-level customer settings. This option is generally available only to higher-level account users, such as account owners.

Route: /?r=customer/customer/customer-view

User grid columns explained

Column

First Name / Last Name

Shows the user’s name. These columns can be used to search or filter the list.

Column

User Account

Shows an Edit Account link. Use this to open the full account editor for that user.

Column

User ID

Shows the internal user ID. This can be useful when reporting a support issue or matching account records.

Column

Username

Shows the username used by the account.

Column

Email

Shows the account email when a real email address is available. Placeholder no-email addresses may be hidden from display.

Column

Mobile

Shows the user’s mobile phone number when available.

Column

Last Login

Shows when the user last logged in. This helps you identify inactive users or confirm whether someone has accessed the system.

Column

User Type

Shows the user’s account type, such as account owner, administrator, group leader, member, or QR Scan / POS Operator Only.

Column

Active

Shows whether the user account is active or inactive.

Edit Account tools

Click Edit Account in the User Account column to manage a specific backend user. The account editor is where deeper user-level access and account settings are controlled.

Basic info

Name, email, username, and phone

Use the account editor to update the user’s basic contact and login details.

Permissions

User Type / Role

Change the user type to control the user’s general access level. The system maps user types to backend roles.

Access toggles

Finance, scanner, and override access

Some accounts can be granted finance access, ticket scanning access, or scan override access depending on what the user needs to do.

Password

Password reset tools

Admins can reset a password and send the user an email, or use a manual password reset workflow when needed.

Status

Activate or deactivate

Accounts can be activated or deactivated. Deactivating an account is useful when a staff member no longer needs access.

Profile

Profile image and member number

Some accounts may include profile image tools or member-number related settings depending on your organization’s setup.

User types explained

Highest access

Account Owner

Typically used for the primary organization owner or top-level account contact.

Admin access

Administrator

Used for staff who need broad backend access to manage tools, users, reports, or setup.

Limited access

Group Leader / Member

Used for lower-access users or accounts that should not have full administrative control.

Operations only

QR Scan / POS Operator Only

Used for operational users who only need scanning or POS-style access, not broad backend administration.

Which tool should I use?

Need a new staff login

Use Add Single User / Member

Best when adding a new person who needs access to TicketHarmony backend tools.

Need to change an existing user

Use Edit Account

Best for changing user type, contact info, status, finance access, scanner access, or password settings.

Need to change profile fields

Use Custom Profile Fields

Best when changing what information your organization stores on user/member profiles.

Search, filters, and Reset List

Filtering

Use grid filters

Use the column filters to narrow the list by name, last login, user type, active status, or other available fields.

Reset

Reset List

Use Reset List to clear the current list/filter view and return to the default Manage Users list.

Common issues

I do not see the Actions dropdown

The Actions dropdown is permission-based. Lower-level users may not have access to Back Office account tools.

I do not see Manage Account

Manage Account is generally limited to higher-level account users, such as account owners.

I need to change someone’s permissions

Click Edit Account for that user and review their user type and access toggles.

I need someone to scan tickets or operate POS only

Open Edit Account and review scanner/POS-related access. Use the lowest access level that still lets the person do their job.

A user cannot log in

Confirm the account is active, verify the email/username, and use the password reset tools from the account editor if needed.

I made a change but the dashboard still looks old

Use Clear Cache from the Actions dropdown, then refresh the page.

I am looking for customers or public members

Use People / Front-End Members instead. Back Office is for backend staff and administrative accounts.

Good to know

  • Back Office is for backend users and staff/admin accounts.
  • People / Front-End Members is separate and is used for public-facing members or customers.
  • Only higher-level users can access the full Manage Users page.
  • The Actions dropdown contains account-level tools.
  • Edit Account opens user-specific settings and access controls.
  • Use the lowest permission level that still allows the user to do their job.
  • Scanner and POS-only users should not be given full admin access unless they truly need it.
  • Deactivate old staff accounts when access is no longer needed.
  • Use Clear Cache when recent account/setup changes do not appear immediately.
  • Be careful when changing roles, finance access, password settings, or account status.

Related articles

  • How to Add a Back Office User
  • How to Edit a User Account
  • How to Reset a User Password
  • How to Set Scanner / POS Operator Access
  • How to Manage Finance Access
  • How to Use Custom Profile Fields
  • How to Export Users
  • People / Front-End Members

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