TicketHarmony Getting Started Guide
How can we help?
Find quick guides for TicketHarmony, SchoolMealPass, ticket analytics, door lists, reserved seating, POS, roster tools, and common customer questions.
Popular starting points
TicketHarmony Dashboard
Learn how to use the main dashboard, live periods, upcoming openings, alerts, recent orders, and recent scans.
Open Dashboard Help →SchoolMealPass Operations Hub
Learn where to go for meal ticketing, meal service, rosters, forms, and SchoolMealPass reporting.
Open SchoolMealPass Help →Ticket Analytics
Review ticket sales, redemptions, waitlists, problem orders, door lists, POS/gate sales, and reporting tools.
Open Analytics Help →Browse by product area
Ticket forms, settings, and sharing
Use these articles when creating or managing standard ticketing forms, registration pages, public links, form settings, submissions, and form actions.
Reports, door lists, and operations
Use these articles when reviewing ticket totals, managing live event lists, checking people in, sending reminders, or troubleshooting orders.
Reserved seating events and seat maps
Use these articles when managing reserved events, layout maps, seat pricing, purchase views, live status views, and season ticket behavior.
Meal ticketing, service, and rosters
Use these articles when working with meal pickup registration, daily meal service, classroom counts, school dashboards, and roster imports.
Products, inventory, and checkout
Use these articles when setting up POS products, categories, locations, inventory, reporting, card payments, QR pay, or M2 reader payments.
Ticket scanning and check-in
Use these articles when scanning individual tickets, order codes, season tickets, or reviewing accepted and rejected scan results.
Common tasks
I need to share a ticket form
Use Publish & Share from the form’s Actions dropdown to find public links, QR codes, and sharing options.
Learn more →I need a list of attendees or pickups
Use Door Lists from Ticket Analytics to view attendees, ticket holders, pickup lists, exports, and reminder tools.
Learn more →Something looks wrong with an order
Use Problem Orders or Search Data to find missing tickets, mismatched orders, submissions, or ticket codes.
Learn more →I need to copy a form or event
Use Copy for general ticket forms or Duplicate for reserved events to reuse an existing setup.
Learn more →A product is not showing on POS
Check that the product is active and assigned to the correct POS location with inventory available.
Learn more →A customer cannot find their tickets
Direct them to their order email or order link. If needed, resend reminders from the Door List tools.
Learn more →For ticket buyers and families
These articles are written for public users who are trying to find tickets, open order links, use QR codes, or understand where their SchoolMealPass tickets are located.
Good to know
Your permissions may change what you see
Some buttons or actions only appear when your account has access to that tool. If something is missing, your organization admin or TicketHarmony support may need to review your access.
Use overview articles first
If you are not sure where to begin, start with a section overview like Ticket Analytics, General Ticketing, SchoolMealPass Operations Hub, or POS Products.
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