Mass Communications

Mass Communication Tools

The Mass Communication Tools page is the main launch page for sending announcements through email, SMS text messaging, voice broadcasting, and push notifications.

Who this is for

Admins who send large-group messages

This page is for backend users who need to communicate with families, attendees, members, staff, or other saved audiences through TicketHarmony communication tools.

Best used when

You need to choose a communication channel

Use this page when deciding whether to send a newsletter, urgent text alert, voice broadcast, push notification, or when checking whether your mass communication tools are enabled.

Main idea: This page is a communication hub. If your Mass Communications plan is enabled, each card opens the matching module. If it is not enabled, the cards point you toward pricing and unlock information.

How to open Mass Communication Tools

Log in to your TicketHarmony backend account.
Open the Mass Communications area from your backend menu.
Choose the communication channel you want to use.
If your plan is not enabled, follow the unlock/pricing prompt.

Locked vs. enabled access

Enabled

Access Module

If Mass Communications is enabled for your organization, each card will show Access Module. Clicking the card opens the matching communication tool.

Locked

Unlock Feature

If Mass Communications is not enabled, each card will show Unlock Feature. Clicking the card opens pricing or plan information.

Communication channels explained

Email

Mass Email

Use Mass Email for branded newsletters, announcements, updates, reminders, and longer-form communication.

This is the best option when your message needs formatting, links, images, or a more detailed explanation.

Enabled route: Mass Email / E-News

Text alerts

SMS Text Messaging

Use SMS Text Messaging for short, time-sensitive alerts that need to reach people quickly.

This is best for reminders, schedule changes, pickup alerts, urgent notices, or simple calls to action.

Enabled route: Mass Notify

Phone calls

Voice Broadcasting

Use Voice Broadcasting to send recorded phone messages to a large audience.

This is useful for closures, weather updates, schedule changes, urgent announcements, or audiences that respond better to phone calls.

Enabled route: Calls

App alerts

Push Notifications

Use Push Notifications for real-time alerts inside the TicketHarmony app experience.

This is useful when your audience is already using the app and you want quick, lightweight communication.

Enabled route: Mass Notify

Usage counts

When Mass Communications is enabled, each channel card may show a usage chip such as This year with a count. These counts help you quickly see activity for each communication type.

Mass Email: Shows email usage activity.
SMS Text Messaging: Shows text messaging usage activity.
Voice Broadcasting: Shows phone call / voice broadcast activity.
Push Notifications: Shows push notification usage activity.

Which channel should I choose?

Detailed update

Use Mass Email

Best for newsletters, program details, links, images, and messages that need more explanation.

Urgent short alert

Use SMS

Best for quick reminders, simple alerts, pickup notices, or short deadline-driven messages.

Phone announcement

Use Voice Broadcasting

Best for recorded announcements, closures, schedule changes, or audiences who may respond better to phone calls.

Custom Websites card

Additional service

Custom Websites

The Custom Websites section is a contact option for organizations that need a landing page, school site, or other website project.

Clicking this section opens an email inquiry so your organization can start a conversation with TicketHarmony support.

Common issues

I only see Unlock Feature

Your organization does not currently have Mass Communications enabled. Use the pricing/unlock prompt or contact TicketHarmony support to review plan options.

I clicked a card and it opened pricing

That means the module is locked for your organization. The card opens pricing information until Mass Communications is enabled.

I clicked a card and entered the module

That means your Mass Communications features are enabled. You can begin using the selected communication tool.

I do not see usage counts

Usage counts only appear when the Mass Communications module is enabled for your organization.

I am not sure whether to use email, SMS, voice, or push

Use email for detailed messages, SMS for short urgent alerts, voice for recorded phone announcements, and push notifications for app-based real-time alerts.

Good to know

Mass Communications may require a paid plan before the tools are available.
When enabled, cards show Access Module.
When locked, cards show Unlock Feature and point to pricing information.
Mass Email is best for detailed announcements and newsletters.
SMS is best for short, time-sensitive alerts.
Voice Broadcasting is best for recorded phone announcements.
Push Notifications are best for app-based alerts.
Usage count chips may appear when the module is enabled.
The Custom Websites card is a contact option for website-related services.

No questions yet.