Reserved Ticketing

Reserved Ticketing Index Page

The Reserved Ticketing page is the main event list for reserved seating. Use it to create reserved events, manage seat layouts, manage seasons, open event settings, duplicate events, and access the purchase or live check-in views.

Who this is for

Reserved seating admins

This page is for backend users who create and manage reserved seating events, seat maps, event pricing, public purchase links, and live check-in views.

Best used when

You need to manage reserved events

Use this page when you need to create a new reserved event, edit an existing event, copy a past event, open the public purchase view, or check live seat status.

Main idea: The Reserved Ticketing Index is your starting point for reserved seating events. Event details and seat pricing are managed through Edit, while layouts and seasons are managed from the top buttons.

How to open Reserved Ticketing

Log in to your TicketHarmony backend account.
Open the Reserved Ticketing area from your backend menu.
Use the event list to create, edit, duplicate, or view reserved seating events.

Top buttons explained

New event

Create Reserved Event

Starts a new reserved seating event. After creating the event, you can open the event editor to choose a layout, configure event details, and set seat pricing.

Seat maps

Manage Layout Maps

Opens the layout map manager. Use this area to create or manage the seating maps that reserved events use.

Season tickets

Manage Seasons

Opens the season manager. Use this area when reserved events are connected to season ticket packages or season-based seat locks.

Event list columns

Column

Event Name

Shows the name of the reserved seating event.

Column

Status

Shows whether the event is active or inactive. Active events are available for use, while inactive events are typically still being prepared or intentionally hidden.

Column

Visibility

Shows whether the event is public or private. Public events can be opened for public purchase when configured correctly.

Column

Start Date/Time

Shows the event start date and time. Events are sorted by start date/time, with the most recent or latest-starting events shown first.

Event actions explained

Setup

Edit

Opens the event editor. Use this to manage the reserved event header, seating layout, location, Stripe account, seasons, and seat pricing.

Copy

Duplicate

Creates a copy of the event using the same layout, seasons, and seat pricing. The duplicated event is created as inactive by default so you can review it before making it live.

Public view

Purchase View

Opens the public purchase view in a new tab. This is the buyer-facing reserved seating page where users select seats and complete checkout.

Live operations

Checkin / Live Status View

Opens an admin-style live status view in a new tab. Use this during events to review seat status and check-in activity.

Which button should I use?

Starting fresh

Create Reserved Event

Use this when creating a brand-new reserved seating event.

Changing setup

Edit

Use this when you need to change event details, pricing, layout settings, seasons, or seat-level configuration.

Repeating an event

Duplicate

Use this when a new event is similar to an existing one and you want to reuse the same layout and pricing setup.

Common issues

I do not see any reserved events

No reserved ticketing configurations have been created yet. Use Create Reserved Event to start a new event.

The Purchase View button is disabled or unavailable

The event may not have a seating layout linked yet. Open Edit and make sure the event has a layout selected.

The Checkin / Live Status View button is disabled or unavailable

The live status view requires the event to have a linked seating layout. Open Edit and confirm the layout is attached.

I need to change the seating chart

Use Manage Layout Maps to manage seat maps. Then use Edit on the event to connect the correct layout to the event.

I need to set up season ticket behavior

Use Manage Seasons first. Then open the event with Edit to attach the event to the correct season setup.

I duplicated an event but it is not live

Duplicated events are created inactive by default. Open the new event with Edit, review the copied details, update dates and settings, then activate it when ready.

Good to know

The Reserved Ticketing page only shows reserved events for your organization.
Use Create Reserved Event for a new reserved seating event.
Use Manage Layout Maps before or during event setup if you need seating charts.
Use Manage Seasons when working with season tickets or season-based seat locks.
Purchase View is the public buyer-facing page.
Checkin / Live Status View is for event-day operations and admin review.
If an event has no linked layout, public and admin views may not be available yet.
Start date/time is displayed in a friendly local format for easier review.

No questions yet.