General Ticketing

General Ticketing Landing Page

The General Ticketing page is the main list of your ticketing forms. Use it to open public ticket forms, review form status, manage settings, view analytics, publish links, check submissions, and access form-specific tools from the Actions dropdown.

Who this is for

Ticketing admins and backend users

This page is for users who manage general ticketing forms, public registration pages, ticket settings, reporting, submissions, and sharing links.

Best used when

You need to manage ticket forms

Use this page when you need to open a ticket form, update a form, change ticket settings, view analytics, publish/share a form, or review submissions.

Main idea: Each row is a ticketing form. The form name opens the public/user-facing form, while the Actions dropdown is where most management tools live.

How to open General Ticketing

Log in to your TicketHarmony backend account.
Open the General Ticketing area.
Find the ticket form you want to manage.
Use the form name, grid columns, bulk tools, or Actions dropdown depending on what you need to do.

What you can do from this page

Open form

Click the form name

The form name opens the public ticket form. This is useful when you want to preview what users see or quickly open the form link.

Opens: /fmz/app/form?id=FORM_ID

Manage form

Use the Actions dropdown

The Actions dropdown contains the most important form-specific tools, including Update Form, Ticket & Form Settings, Analytics, Conditional Rules, Publish & Share, Submissions, Add-Ons, and Delete.

Bulk tools

Select multiple forms

Use the checkbox column when you need to update status, move forms to folders, or delete multiple forms at once.

Grid columns explained

Column

Click to View

Shows the form name. Click the name to open the user-facing ticket form.

Column

Status

Shows whether the form is active or inactive. Active forms are available for use; inactive forms are turned off or not currently available.

Column

Honeypot

Shows whether spam-protection/honeypot behavior is enabled for the form.

Column

Sharing

Shows the form’s sharing/access state. Depending on the icon, the form may be private, shared with specific users, shared with everyone, or shared with you.

Column

Updated by

Shows the user who last edited the form.

Column

Updated

Shows when the form was last updated. This can help you identify recently changed forms.

Actions dropdown explained

Important: The Actions dropdown is the main control center for each individual form. Each option opens a different management page or tool for that specific form.

Design

Update Form

Opens the form editor. Use this when you need to change the questions, fields, wording, layout, or structure of the ticket form.

Route: /form/update?id=FORM_ID

Ticket setup

Ticket & Form Settings

Opens the settings page for the form. Use this when you need to manage ticket-related setup, form behavior, limits, emails, confirmations, or other configuration options.

Route: /form/settings?id=FORM_ID

Reports

Analytics

Opens the ticket report/analytics area for that form. Use this to review ticket activity, totals, orders, and reporting details.

Route: /ticket/report?form_id=FORM_ID

Automation

Conditional Rules

Opens the conditional rules builder. Use this when form behavior should change based on a user’s answers, such as showing fields, hiding fields, or applying rule-based logic.

Route: /form/rules?id=FORM_ID

Copy

Opens the copy modal for the selected form. Use this when you want to duplicate an existing ticket form instead of starting from scratch.

Opens: Copy modal

Public link

Publish & Share

Opens publishing and sharing tools. Use this when you need the public link, embed options, QR code, or sharing settings for the form.

Route: /form/share?id=FORM_ID

Responses

Submissions

Opens the submissions list for the form. Use this when you need to review submitted entries, purchaser details, or form response data.

Route: /form/submissions?id=FORM_ID

Integrations

Add-Ons

Opens the add-ons area for the form. Use this when the form needs additional connected functionality or feature-specific configuration.

Route: /form/addons?id=FORM_ID

Danger zone

Delete

Deletes the form after confirmation. Deleting a form also removes related stats, submissions, conditional rules, and report data, so use this carefully.

Route: /form/delete?id=FORM_ID

Other actions that may appear

Some actions only appear when your user permissions and the form type allow them. For example, certain report actions, tracking pages, poll reports, or reset-stat tools may only show for specific forms or users.

Expense Tracking: Appears for expense-tracker style forms when available.
Attendance Tracking: Appears for attendance-tracker style forms when available.
Report: Appears when the form supports a form-level report.
Poll Report: Appears for poll-style forms when available.
Reset Stats: Appears only for users who can reset form statistics.

Bulk actions explained

Status

Set Active or Inactive

Select one or more forms, then use the bulk status action to turn selected forms active or inactive.

Folders

Move To

Select one or more forms, then move them into a folder or Uncategorized. This helps keep long form lists organized.

Delete

Delete selected forms

Select one or more forms, then delete them in bulk. This action is permanent and removes related form data.

Templates

Create from template

When templates are available, you can start from a template instead of building a ticketing form from scratch. The More Templates option opens the template library.

Which action should I choose?

Change questions

Use Update Form

Choose this when you need to edit fields, wording, questions, or form layout.

Change ticket setup

Use Ticket & Form Settings

Choose this when you need to change ticket behavior, limits, confirmations, emails, or form configuration.

Review orders/data

Use Analytics or Submissions

Use Analytics for ticket/reporting totals. Use Submissions when you need the raw form entries.

Common issues

I do not see an action in the dropdown

Some actions only appear when your user account has permission to use them. If you need access, contact your account administrator or TicketHarmony support.

I clicked the form name but it opened the public form

That is expected. The form name is for viewing the user-facing form. Use the Actions dropdown when you need to manage or edit the form.

I need to change ticket quantities, limits, or setup

Use Ticket & Form Settings, not Update Form. Update Form is mainly for editing form fields and layout.

I need the public link or QR code

Use Publish & Share. That area contains public sharing options for the form.

I need to see who submitted the form

Use Submissions to review submitted entries. For ticket totals and operational reports, use Analytics.

I need to copy a form for a new event or program

Use Copy from the Actions dropdown. After copying, review the new form’s settings, dates, ticket periods, and public sharing options before using it.

Good to know

The General Ticketing page is a form management list, not the public ticket-buying page.
Clicking the form name opens the user-facing form.
Most admin tools are inside the Actions dropdown.
Available actions may change based on your permissions.
Use Analytics for ticket reporting and totals.
Use Submissions for individual form entries.
Use Publish & Share when you need public links, sharing tools, embed options, or QR-related publishing options.
Be careful with Delete actions because they can remove related stats, submissions, rules, and report data.

No questions yet.